Jess Nichols

Jess Nichols is a pragmatic research leader driving product innovation through actionable insights.

I'm a seasoned User Experience Researcher with a passion for uncovering insights that drive product innovation. I excel in both individual contributor and leadership roles, adept at navigating complex challenges and inspiring teams.

As an Individual Contributor, I specialize in foundational and exploratory research, bringing clarity to ambiguous problem spaces and delivering actionable insights. As a People Leader, I build and mentor high-performing research teams, fostering a culture of innovation and growth.

Throughout my career, I've collaborated with cross-functional teams to deliver exceptional user experiences. My global experience and expertise in design thinking enable me to drive strategic research initiatives and ensure customer needs are at the heart of every decision.

Throughout my career I have led research to define customer-centered experiences at many leading organizations, including Google, Twitter, Uber, A Cloud Guru/Pluralsight, Coca-Cola, ExxonMobil, Unilever, Rackspace, El Puerto de Liverpool, Dovetail, Salesforce.com, Commonwealth of Kentucky, Kaiser Permanente, Telstra, Tektronix, Nu Skin, Celgene, CSL Behring, Australia Post, Medibank Private, Accor Hotels, Deloitte Australia, Queensland Police Service, The Department of Human Services (AU), Rebel Sport, APN Online, OneSteel and Queensland Sugar.

Born in Melbourne and raised in Sydney; I returned back to Australia in 2020 after several years living in San Francisco. I am based in Sydney.